Scope of Services

We deliver on domestic and commercial works from under $500 to over $500,000. We employ multi-skilled trade persons for smaller reinstatements and construction supervisors to manage larger works.  Find out more about each of our service areas:

• Domestic
• Commercial
• Major Construction
• Roofing
• Facility maintenance

Market-leading operating system

All service areas are handled by our custom-developed computer operational system.  This manages every aspect of every claim for insurers, trade staff and policy-holders.  Processes are monitored from the receipt of the claim advice through to the sign off of the completion certificate by the insured party.

Features include:

• Client request and lodgement capabilities
• Monitoring and measurement of our response times
• B2B Ready
• Access to management information allowing clients to monitor claim categories
• Average repair costs and claims life
• Instant access to photographs, reports and quotes within 24 hours of the initial site visit
• The sending of detailed updates to clients every 10 days
• Updated repair progress by trades people every 24 hours
• Monitoring of KPI time frames through system alerts and follow-up actions if required