Our Values

At Pattersons Insurerbuild, we take pride in the quality and professionalism that our brand has come to represent throughout the building industry. Our values are integral to our performance and growth.

Lasting partnerships

We respect our partnerships with insurers, tradespeople, suppliers and customers. We build lasting partnerships and cement stakeholders’ confidence in us. At Pattersons Insurerbuild, we only partner with people who we know will share our commitment to quality, fairness and the delivery of results.

Strong communication

We know that strong communication is the key to delivering results. We communicate regularly with insurers, loss adjusters, suppliers and home owners. We also offer a unique operating system that allows us and our suppliers to keep insurers and customers informed on claims processes and project status.

Service delivery

Our job is to support insurers by reducing the claim lifecycle and the cost of repairs, and to provide first-rate, timely insurance building repairs for customers. We will deliver on time and on budget every time and we will exceed the expectations of all stakeholders.

Quality and safety

Our services are backed by our Quality Assurance program. We have adopted ISO standards 9001 for quality management and 4801 for safety management.

View the large list of our clients for evidence of our strong reputation and ability to perform based on our values.